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OC #1 Customer Journey Mapping Service Benefits
Understand Customer-brand Interaction
Having a standard structure helps you visualize the process and release how your customers interact with your brand.
Document Stages of the UX Journey
By writing up the interaction between customers and brand, you can understand the different phases a customer passes before making the final purchase.
Find the Passion behind the Purchase
Discovering your customers’ passion to buy from you will give you access to problems they need to resolve and tailor products to reach a wider audience.
Address Pain Points to attract Potential Customers
The customer journey mapping process will record some pain points that you can resolve to attract and convert potential customers.
What we do
UX Analysis for Southern California Businesses in 2021
PurpleZ, asa premium Customer Journey Mapping Provider in Irvine, develops a UX journey map that helps Southern California small to mid-sized businesses. PurpleZ provides you with customer experiences by tracking and analyzing customer touch points and customer journeys. We get into your customers’ minds through customer journey mapping. Our most updated analysis tools gather data from websites, emails, and marketing platforms, then let you get insights about customer segments and increase ROI to provide customer experiences. We give you actionable insight that impacts your businesses.
GOOD PLAN
$1000
- 1 One Page Website
- Up to two revisions
- Site Publishing
- Add-Ons / Enhancements Available
BETTER
$1500
- 5 Custom Web Pages
- Up to two revisions
- Site Publishing
- Add-Ons / Enhancements Available
BEST PLAN
$1875
- 8 One Page Website
- Up to two revisions
- Site Publishing
- Add-Ons / Enhancements Available
Our goal is to help your companies see their services through customers’ eyes by Customer Journey Mapping. Customers pass through different stages from researching to buying your product and services. We analyze all steps and aspects of customer interactions, understand their goals, identify gaps between what a company delivers and what a customer experiences, gain insights from events leading a customer to the positive result, reduce customer complaints, increase performance and improve customer relationships with the company. We use the most powerful tools for mapping your customers’ journey. PurpleZ CRM, Microsoft Visio and LucidChart.
2021 PurpleZ's Steps of Customer Journey Analysis
Strategy
Collect audience data
We collect data on audience through websites, social media and talking to customers.
Production
Identify Touchpoints
We Analyze the initial touchpoints of your website and other sources such as social media channels.
Production
Take the journey
Before implementing an item, we usually test them ourselves to identify strengths and weaknesses.
Design
Create user personas
We create user persona by analyzing geography, demography, and users’ behaviors.
Design
Analyze journey phases
Customer journey phases include the discovery phase, consideration phase, purchase phase, and retention phase.
Design
Optimize journey map
We track all the journey processes, initial touchpoints during the journey to ensure your great UX with your brand.
FEATURES
- Custom Website Design
- Mobile Responsive
- Layout & Image Selection
- Search Engine Optimization
- Information Pages (WordPress)
- Online Store Add-On
- Web Pages
- Web Copywriting (500 words per page)
- Wordpress Website Maintenance
- Additional Web Pages
- Dedicated Account Rep
- Video Placement (Provide Video or Purchase a LYFE Video Plan)
- One-time two hours of consultation
GOOD
- Add-On
-
- $250
- 1
- $125/Page
- $200/Mo
- $125/Page
BETTER
- Add-On
-
- $250
- 5
- $125/Page
- $200/Mo
- $125/Page
BEST
- Add-On
-
- $250
- 8
- $125/Page
- $200/Mo
- $125/Page
Need more information? Contact Us
Testimonials
What our clients
say about us.
Winning awards for our designs and strategies is one of our constant goals. In the end, it boils down to one thing: passion for our work.
Best Marketing Agency Award
Orange County Best Marketing Agency Award
Orange County Best Software Company Badge
Best Marketing Agency Orange County California Award
Top SEO Company Award
Google Partner
Google Analytics Certified Partner
Purplez best sem companies Award
Top SEO Company Award
Succeeded
Projects
Working hours
were spent
Let’s talk